INTELLIGENCE
FAQ and Policies
Orders
When will my order ship?
Orders are processed within 3-7 business days.
Once shipped, you will receive tracking via email.
How can I track my order?
A tracking link will be sent to your email once your order ships.
Please allow time for tracking to update after fulfillment.
Can I change or cancel my order?
Please email info@carrito.world if you wish to cancel your order.
Please review all details before completing checkout.
Returns
Do you offer returns?
Returns are accepted within 14 days of delivery.
To be eligible for a return, items must be unworn, unwashed, unused, and returned in their original condition with original packaging.
Customers are responsible for return shipping costs.
Final sale items, damaged items caused by wear, and items returned outside the 14 day window are not eligible for return.
If your order arrives defective, damaged, or incorrect, please contact us at info@carrito.world within 2 days of delivery so we can review and make it right.
Do you offer exchanges?
Exchanges may be available for sizing issues, depending on stock.
Contact us within 48 hours of delivery.
Product
How do your garments fit?
Our pieces are designed with a structured, slightly oversized fit.
Refer to product descriptions for specific details.
How should I care for my garments?
Wash cold, inside out.
Hang dry or tumble dry low.
Do not bleach.
Will sold out items restock?
Most items are produced in limited quantities and may not restock.
Eyewear
Do your sunglasses have UV protection?
All eyewear provides UV protection.
All eyewear is 100% high quality handmade acetate
Do sunglasses come with a case?
Yes. Each pair includes protective packaging.
General
Do you ship internationally?
Yes. Shipping rates and delivery times are calculated at checkout. Orders are prominent for the contiguous United States, please allow time if you are outside of U.S
How can I contact you?
For all inquiries, contact us at:
info@carrito.world